She Supply Chains Classic: Sousan Ortega on AI, Automation, and Empowering Frontline Teams

For the next three weeks, we are counting down to season 3 by we’re re-releasing some of our top episodes from the past two seasons. With over 8,000 downloads across 70 countries, it’s been incredible to grow this global community with you, and we’re just getting started.

Sousan Ortega is the Senior Vice President of Field Operations in Target’s global supply chain and logistics organization.  In this role she provides leadership oversight to 40+ distribution, fulfillment and flow centers across the United States.  

She shares her extensive experience discussing her career journey, the complexities of supply chain operations, and the importance of resilience in the face of challenges. She highlights the evolving expectations in retail, the role of AI and automation in enhancing efficiency, and the significance of effective communication and team alignment within a large organization. Sousan discusses the importance of fostering a culture of engagement and accountability within a diverse workforce. Additionally, she shares her journey as a new mother navigating a male-dominated environment, highlighting the challenges and the importance of self-advocacy. 

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